See Our Work
RSI’s Revenue Premier integrated tax system facilitates improved delinquent collections and increased compliance.
MO DOR had been annually processing over five million returns and $12 billion in revenue using 86 disparate systems, many 30 years old, with negligible communication between systems.
MO DOR had to incrementally increase revenue from delinquent and non-filing taxpayers. Part of the increase paid for the new tax system, while remaining benefits increased funds for other state programs, like health, education, and transportation.
The new system had to improve the taxpayer experience with filing and paying tax obligations while also providing transparency and increased access to MO DOR.
Missouri needed an integrated tax system that could deliver on expectations of the modern digital user with secure online access, plus provide MO DOR with a 360-degree view of the taxpayer. This modernized, integrated revenue system needed to increase efficiency in the administration and enforcement of tax laws.
The system employed a business rules engine to empower MO DOR to processes in the system quickly and accurately as legislation and policies evolved.
Given these prerequisites, RSI partnered with MO DOR to leverage the value of their existing systems. Using best practices and expertise developed over the past two-plus decades, RSI optimized the agency’s use of their existing data warehouse and case management system.
With proven expertise in delivering open-architecture, extensible solutions, RSI assisted MO DOR in maximizing previous investments and creating the impressive 7:1 ROI. With the incremental revenue generated, MO DOR was then able to proceed with Phase Two of the implementation, purchasing new hardware.
Following a competitive bid process MO DOR partnered with RSI to replace their legacy tax systems with RSI’s Revenue Premier and fund the work through a benefits-based contract with an expectation for a 3:1 return on investment. As of 2020, the project has realized a 7:1 ROI.
Phase One work began with an overhaul of the existing discovery, field audit selection and management, and collections business processes. The initial work applied technology and process enablers to implement data-driven audit selection and management, collection case prioritization and strategy, plus improvements to discovery programs. These changes began to deliver significant increased revenue collection within just a few months of implementation resulting in the 7:1 ROI.
A COTS software solution, Revenue Premier provided:
Taxpayers benefitted by gaining access to their historical account information and improved web-based, secure access. A taxpayer can now access all previous filing and payments, refund status information, tax bills, filing requirements and communications to and from MO DOR.
Another benefit for taxpayers includes improved electronic filing for citizens and businesses. Taxpayers can now delegate access to their account by tax type to third parties.
Local tax jurisdictions now also have immediate online access to their reports. This provides better insight into distributions for forecasting purposes as monthly revenue is collected.
The workflow and reporting functions of Revenue Premier provide increased insight into work efficiencies and productivity, giving management the ability to administer resources more effectively and address problems proactively. The financial results that enabled MO DOR to continue with the modernization can be attributed to applying the right technology and industry best practices brought to the project by RSI.
“We have always been impressed with RSI’s system architecture, but their people are the real strength of their company. We couldn’t have picked a better partner.”
Deputy Director, Division Taxation, Missouri Department of Revenue